Shipping & Returns

SHIPPING

Please note that shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment. All shipping requires up to two business day of processing prior to being shipped from our warehouse.

Shipping Fees

• NZ wide shipping non-rural: $4.99 (1-4 business days)
• A $4 rural delivery surcharge applies to delivery in rural areas. This is charged by our courier providers. You will need to add this product to your shopping cart or tick the "rural delivery surcharge" box at the checkout page.

Delivery Conditions

• Once your order has been placed, you’ll receive a confirmation email containing your order number, your shipping address and order summary. Please keep this e-mail for your records – it contains your order number.
• If any items in your order become out of stock, we will immediately notify you via email and present you with the best available options.
• You will then receive another email containing the tracking details once the parcel is dispatched from our warehouse.
• The delivery dates may vary due to carrier shipping practices, delivery location, and the items you order.
• Some of our products may be delivered in separate packages. If you don’t receive your entire order in one delivery, rest assured that the missing items will be delivered in no more than one day apart.

Rest assured that we’re always here for you and we’ll help you with any questions, concerns or suggestions that you might have.

If you still have any questions of your order, you will need to contact us via email at hi@agoodstore.co.nz, and we’ll get back to you as soon as we can.

Please allow additional time for orders shipped to rural addresses.

 

RETURNS

All our products undergoes serious testing and every single product is carefully selected before it reaches you. If, however, you received an unlucky product rest assured we've got you covered with a 10-day money-back guarantee. We will issue a refund as soon as we receive the returned product.

To be eligible for a return you simply have to provide the proof of purchase and send back your item in its original packaging.

However if the product is not faulty there is no legal obligation on us to take it back, so kindly choose your products carefully. 

 

Please contact us at hi@agoodstore.co.nz to arrange a return or an exchange so we can give you all the details.